As part of its commitment to quality, Societe Generale Factoring has introduced an annual satisfaction survey carried out by an independent institution, designed to provide an objective measurement of our service quality.

Main results of the latest customers’ satisfaction survey conducted by an independent firm (INIT) in December 2021 :

85 %
of our clients satisfied and very satisfied
84 %
of our clients recommend us
82 %
intend to renew their contract

Business Recovery Plan : Our clients testify

Throughout the Coronavirus crisis, SocieteGenerale Factoring is participating in the economic recovery plan by helping clients finance their invoices, either via regular factoring or via reverse factoring. We thank our clients for their testimonies :

Témoignage Affacturage Hamelin

Affacturage inversé par Orange & Societe Generale Factoring

Affacturage inversé par Orange & Societe Generale Factoring

Customer satisfaction

Customer satisfaction is essential for Societe Generale Factoring. If you encounter a difficulty or have a complaint about a service provided by Societe Generale Factoring, you can contact us. Please refer to the information available on our website.