Customer Satisfaction
Societe Generale Factoring is a fully ISO 9001 certified factor
Societe Generale Factoring received ISO 9001 certification for the first time in 2004, and the certificate has always been renewed. The quality mark, awarded by AFAQ, rewards the dedication of all Societe Generale Factoring’s staff who is committed to creating a customer-focused organisation. ISO 9001 is a standard currently used by more than 750,000 companies in 161 different countries, and is by far the world’s best-known quality certification. The standard defines the basic principles of the quality management system, and is valid recognition for the efforts we have made.
The certification also symbolises Societe Generale Factoring’s commitment towards an increasingly customer-focused service. Societe Generale Factoring conducts regular customer satisfaction surveys in order to implement the best solutions.
An internationally-recognised factor
In 2018, Societe Generale Factoring, as the leader of Societe Generale’s factoring business line*, has been recognized in the top 3 Factors for high quality average performance over the past 5 years as Import and Export Factor, among all Factor Chain International (FCI) members. Today, FCI is the world’s representative factoring network and association with close to 400 members in 90 countries.
* The business line includes all the factoring entities of the Societe Generale Group. Its mission is to define the factoring strategy and transversal animation of all the entities (18 countries).
Societe Generale Factoring: listening to its clients
As part of its commitment to quality, Societe Generale Factoring has introduced an annual satisfaction survey carried out by an independent institution, designed to provide an objective measurement of our service quality.
The latest customer satisfaction survey conducted by an independent firm in March 2016 revealed that:
– 83% of clients were satisfied or highly satisfied with our services
– 90% of clients intend to continue using us over the next 12 months
– 87% of clients would recommend Societe Generale Factoring to someone they know
More info?
Focus
Societe Generale Factoring is committed to giving its clients the best possible service quality. Societe Generale Factoring is keen to receive their opinions and suggestions on the quality of our services.
You have a comment about the quality of our services? To be contacted by the quality department, thank you for complete the form below.
You can also contact our quality department:
– by mail: Societe Generale Factoring Service Qualité / Quality Department 3, rue Francis de Pressensé 93577 La Plaine Saint Denis cedex FRANCE
– by email: factoring.qualite@socgen.com
Your personal data collected by Societe Generale Factoring in this form is for contact purposes.
The personal data collected is not intended to be used for commercial prospecting purposes. They can be communicated to service providers in charge of application maintenance established in or outside the European Union. The necessary transfers of data are made under conditions and under safeguards to ensure the protection of your personal data. You have the right to access, rectify, delete any personal data about you, and to oppose, subject to justifying a legitimate reason, that such data be used. These rights may be exercised at the following address: protectiondonnees.SGFactoring@socgen.com
