Customer Satisfaction


An internationally-recognised factor


In 2018, Societe Generale Factoring, as the leader of Societe Generale’s factoring business line*, has been recognized in the top 3 Factors for high quality average performance over the past 5 years as Import and Export Factor, among all Factor Chain International (FCI) members. Today, FCI is the world’s representative factoring network and association with close to 400 members in 90 countries.

* The business line includes all the factoring entities of the Societe Generale Group. Its mission is to define the factoring strategy and transversal animation of all the entities (18 countries).

Societe Generale Factoring: listening to its clients


As part of its commitment to quality, Societe Generale Factoring has introduced an annual satisfaction survey carried out by an independent institution, designed to provide an objective measurement of our service quality.

The latest customers’ satisfaction survey conducted by an independent firm in October 2018 revealed that:


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Societe Generale Factoring is committed to giving its clients the best possible service quality. Societe Generale Factoring is keen to receive their opinions and suggestions on the quality of our services.


You have a comment about the quality of our services? To be contacted by the quality department, thank you for complete the form below.




You can also contact our quality department:
– by mail: Societe Generale Factoring Service Qualité / Quality Department 3, rue Francis de Pressensé 93577 La Plaine Saint Denis cedex FRANCE
– by email:




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