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Customer Satisfaction

 

An internationally-recognised factor

 

In 2018, Societe Generale Factoring, as the leader of Societe Generale’s factoring business line*, has been recognized in the top 3 Factors for high quality average performance over the past 5 years as Import and Export Factor, among all Factor Chain International (FCI) members. Today, FCI is the world’s representative factoring network and association with close to 400 members in 90 countries.

* The business line includes all the factoring entities of the Societe Generale Group. Its mission is to define the factoring strategy and transversal animation of all the entities (18 countries).

Societe Generale Factoring: listening to its clients

 

As part of its commitment to quality, Societe Generale Factoring has introduced an annual satisfaction survey carried out by an independent institution, designed to provide an objective measurement of our service quality.

The latest customers’ satisfaction survey conducted by an independent firm in October 2018 revealed that:

 

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Focus

Societe Generale Factoring is committed to giving its clients the best possible service quality. Societe Generale Factoring is keen to receive their opinions and suggestions on the quality of our services.

 

You have a comment about the quality of our services? To be contacted by the quality department, thank you for complete the form below.

 

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You can also contact our quality department:
– by mail: Societe Generale Factoring Service Qualité / Quality Department 3, rue Francis de Pressensé 93577 La Plaine Saint Denis cedex FRANCE
– by email: factoring.qualite@socgen.com

 

 

 

Your personal data collected by Societe Generale Factoring in this form is for contact purposes.

The personal data collected is not intended to be used for commercial prospecting purposes. They can be communicated to service providers in charge of application maintenance established in or outside the European Union. The necessary transfers of data are made under conditions and under safeguards to ensure the protection of your personal data. You have the right to access, rectify, delete any personal data about you, and to oppose, subject to justifying a legitimate reason, that such data be used. These rights may be exercised at the following address: protectiondonnees.SGFactoring@socgen.com